Returns & Exchanges
At Neerus, we strive to ensure you love your fashion choices, but if you are not entirely satisfied, we offer a seamless 15-day return and exchange policy for all unworn items. We are committed to providing a hassle-free experience to ensure your wardrobe remains perfect.
Initiate Request
Log into your Neerus account, navigate to 'My Orders', and select the items you wish to return or exchange within 15 days of delivery.
Quality Check Preparation
Ensure the ethnic wear or apparel is unused, unwashed, and has all original brand tags and packaging intact for a successful pickup.
Schedule Pickup
Our courier partner will arrive at your doorstep within 48-72 hours to collect the package and provide you with a return acknowledgement receipt.
Refund Processing
Once the item reaches our warehouse and passes quality inspection, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing