Frequently Asked Questions
Everything you need to know about shopping at Neerus
What is the standard shipping timeframe for domestic orders?
We typically process and dispatch orders within 24-48 hours. Depending on your location, your package should arrive within 3 to 7 business days.
Do you offer international shipping?
Yes, Neerus ships to over 50 countries worldwide. International delivery times vary by region but generally take between 10 to 15 business days.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please note that personalized or altered garments are final sale.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart, as ethnic wear sizing may differ from western apparel.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes within India.
How should I care for my Neerus ethnic wear?
To preserve the intricate embroidery and fabric quality, we recommend dry cleaning for all heavy ethnic wear. Lighter cotton sets can be hand-washed in cold water with mild detergent.